How do I place a return or exchange?
Kana Vita will gladly accept returns on unopened / unused orders placed within 30 days. Please see our returns page for complete information. We only accept returns for items purchased through www.kanavita.net. If you purchased a Kana Vita item from a retail partner, please contact that retailer directly.
How much does shipping cost?
Standard Shipping on orders is $5.95.Standard Shipping on orders $50 or more is FREE.Expedited shipping options are available for an additional fee and will be listed at checkout.
Will my order get to me without any issues?
Standard shipping is DHL and/or UPS Mail. Your order will arrive approximately 7-10 business days from date of purchase (Hawaii, Alaska & Puerto Rico may experience longer transit times). You may pay extra for expedited shipping.
How long will it take to ship?
Your order will arrive approximately 7-10 business days from date of purchase (Hawaii and Alaska may experience longer transit times. All orders, placed after noon EST will be processed the following business day despite the shipping method. Please allow up to 3 business days for your order to ship.
How much is the sales tax?
We are required by law to collect state sales tax on orders being shipped to New York. Sales tax will be assessed on the total purchase, excluding shipping. Sales tax charges are based upon the state where your order is being shipped. All applicable state and local sales taxes will be calculated during the checkout process.
What credit cards do you accept?
We accept American Express, Visa, Mastercard, and Discover. If you have a preferred method of payment that we don’t offer, please email so that we can look into it. You can write us at firstname.lastname@example.org – we’re always looking to expand our offering. Please note we do not accept gift cards, banking gift cards, international credit cards, checks or money orders.